User Data Deletion Instructions

1. What We Delete

When you ask us to delete your data, we delete or anonymise:

• your WhatsApp phone number and profile name, and the messages and media you exchanged with us;
• any Facebook Messenger or Instagram identifiers and conversations we hold;
• contact details and enquiries submitted through our website forms;
• your newsletter subscription and report-download records.

2. How to Request Deletion

Use any one of these options:

Option A — By email (recommended)

1. Send an email to info@drongotech.com with the subject "Data Deletion Request".
2. Include the WhatsApp phone number (with country code), email address and/or Facebook or Instagram name you used to contact us, so we can find your records.
3. Tell us whether you want all your data deleted or only certain data (for example, just your WhatsApp chat history).

Option B — On WhatsApp

1. Open your chat with DRONGO Technology (+254 724 441 724).
2. Send the message DELETE MY DATA.
3. A member of our team will confirm the request with you in the same chat. Because the request comes from the number itself, no further identity check is normally needed.

Option C — Remove our access from Facebook

If you have connected with us through Facebook or Instagram, you can also remove our access in your account settings: go to Settings & Privacy → Settings → Apps and Websites (or Business Integrations), find DRONGO Technology, and select Remove. Then email us as in Option A so that we also delete the data already stored on our systems.

3. What Happens Next

1. Acknowledgement — we confirm receipt within 3 business days and give you a reference number for your request.
2. Verification — if we cannot confirm the request comes from you, we may ask for a small amount of extra information. We use it only to verify the request.
3. Deletion — we delete your data from our live systems within 30 days of verification. Copies in encrypted backups are overwritten on our normal backup cycle, within a further 90 days, and are not restored in the meantime.
4. Confirmation — we tell you by the channel you used (email or WhatsApp) once deletion is complete.

To check on a request, email info@drongotech.com quoting your reference number.

4. What We May Need to Keep

We may keep limited data where the law requires or allows us to, for example:

• invoices, contracts and transaction records we must keep for tax and accounting purposes;
• information needed to establish, exercise or defend legal claims;
• a minimal record of your opt-out and deletion request, so that we do not contact you again.

Anything we keep is restricted to that purpose and deleted when it is no longer required. We will tell you if any of your data is kept and why.

5. Data Held by Meta

This process deletes data held by DRONGO. Meta keeps its own records of your WhatsApp, Facebook and Instagram accounts under its own policies. To manage or delete that data, use the tools in those apps or see the WhatsApp Help Center and Facebook Help Center.

6. More Information

See our Privacy Policy for your other rights, including access and correction. If you are not satisfied with how we handled your request, you can complain to the Office of the Data Protection Commissioner (Kenya).

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