Terms of Service

1. Scope

These Terms of Service ("Terms") apply when you use services provided by DRONGO Technology Limited ("DRONGO", "we", "us"), including enquiries, quotations, orders, deployment, support and any communication with us over WhatsApp or other messaging channels (together, the "Services").

If you have signed a separate agreement with us (for example a master services agreement, purchase order or support contract), that agreement takes priority over these Terms where they conflict. Your use of our website is also governed by our Terms of Use, and our handling of personal data by our Privacy Policy.

2. Eligibility

You must be at least 18 years old and, where you act for an organisation, authorised to bind it to these Terms.

3. Messaging on WhatsApp and Other Meta Platforms

3.1 How we use messaging

We use the WhatsApp Business Platform, Facebook Messenger and Instagram Direct to:

• answer enquiries and provide customer support;
• send quotations, order confirmations, delivery and deployment updates;
• send service notifications, such as maintenance windows or support ticket updates; and
• where you have separately agreed, send product news and offers.

3.2 Consent and opting out

• By messaging us, or by giving us your WhatsApp number and agreeing to be contacted on WhatsApp, you consent to receive messages from us about your enquiry or account.
• We send marketing messages only if you have specifically opted in to them.
• You can opt out at any time by replying STOP, blocking our number, or emailing info@drongotech.com. After you opt out we may still send one message confirming your request, and we may contact you through other channels about an active order where that is necessary.

3.3 Your responsibilities when messaging us

• Only message us from a number or account you are entitled to use.
• Do not send unlawful, abusive, threatening or infringing content, malware, or content you do not have the right to share.
• Do not send passwords, full card numbers, PINs or other highly sensitive credentials over chat. We will never ask for them.
• Do not use our messaging channels to send spam or automated bulk messages.

We may stop responding to, block or report accounts that breach these rules or WhatsApp's own policies.

3.4 Meta's terms

WhatsApp, Messenger and Instagram are provided by Meta, not by DRONGO. Your use of them is also governed by Meta's terms, including the WhatsApp Terms of Service, the WhatsApp Privacy Policy and the Meta Terms of Service. We are not responsible for the availability, security or performance of Meta's platforms, and messages may be delayed or undelivered for reasons outside our control.

3.5 Automated responses

Some messages may be handled by automated systems, including to acknowledge, route or answer common questions. Automated answers are for convenience and are not binding offers. You can ask to be connected to a member of our team at any time.

4. Quotations, Orders and Payment

• Quotations are valid for the period stated on them, or 30 days if none is stated, and are subject to stock availability and exchange-rate movements.
• An order is binding only when we confirm it in writing (which may include a WhatsApp message or email from an authorised DRONGO representative).
• Prices exclude taxes, duties and delivery unless stated otherwise. Payment terms are as stated on the invoice.
• Hardware warranty, maintenance and support levels are as set out in the relevant quotation, product documentation or support agreement.

5. Acceptable Use

You must not use the Services to break any law, infringe anyone's rights, attempt unauthorised access to any system, or interfere with the Services or other customers' use of them.

6. Intellectual Property

We keep all rights in our materials, software, documentation and trademarks. Subject to payment, you receive the licence to use deliverables that is set out in your order or agreement. Third-party products are supplied under their manufacturers' own licences and warranties.

7. Confidentiality and Data Protection

Each party will keep the other's confidential information confidential and use it only for the purpose of the Services. We process personal data in line with our Privacy Policy and applicable law, including the Kenya Data Protection Act, 2019. You can ask us to delete your data by following our Data Deletion Instructions.

8. Warranties and Limitation of Liability

We will provide the Services with reasonable skill and care. Except as expressly stated in these Terms or a signed agreement, the Services are provided without other warranties to the fullest extent permitted by law.

To the fullest extent permitted by law, DRONGO is not liable for indirect, incidental or consequential loss, or for loss of profit, revenue, data or goodwill. Our total liability arising from the Services is limited to the amount you paid us for the Service giving rise to the claim in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

9. Suspension and Termination

We may suspend or end the Services, including our messaging with you, if you materially breach these Terms or if we are required to do so by law or by Meta. You may stop using the Services at any time. Sections that by their nature should survive termination (including intellectual property, confidentiality, liability and governing law) will survive.

10. Force Majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of third-party platforms such as WhatsApp, network failures, customs delays, natural events, civil unrest or government action.

11. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Kenya. The parties will first try to resolve any dispute in good faith. If that fails, the courts of Kenya have exclusive jurisdiction, unless a signed agreement provides otherwise.

12. Changes

We may update these Terms from time to time by posting a new version on this page. Changes do not affect orders already confirmed. Continued use of the Services after a change means you accept the updated Terms.

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